Accessibility FAQ

Stage AE

• Is there a specific accessible entryway or are all entries accessible?

  All entries are accessible, except Gate 5.

• Where are the ADA viewing areas?

  There are two viewing areas on the downstairs level, house right next to the audio board and house left next to the ramp. Outside, there are two additional areas on the box level.

• Are there specific ADA restrooms? If so, where are they?

  Inside: Family/ADA restroom behind merch/club stage downstairs, and upstairs behind Box 115. Outside: Inside behind merch/club stage & top of hill house right.

• Where are the elevators (or chair lifts), if applicable?

  The elevator is on the first floor near the entrance.

• Is ADA parking available? If so, generally where are they located?

  ADA parking is available in the adjacent lot operated by North Shore Parking and across the street operated by Standard Parking.

• What does an individual need to do if they need interpreter services?

  To request a sign language interpreter, please email us at: Feedback@promowestlive.com. We kindly ask that you submit your request at least two weeks prior to the concert date. This allows us adequate time to secure the services of a qualified interpreter. While we will do our best to accommodate late requests, advance notice is greatly appreciated.

• What is the ADA or Info email address for the venue?

  For any ADA inquiry, please email us at: Feedback@promowestlive.com. You may also look for a venue representative when you arrive.

The Club @ Stage AE

• Is there a specific accessible entryway or are all entries accessible?

  The main entry is accessible.

• Where are the ADA viewing areas?

  ADA viewing is available on the main level and upstairs on stage right.

• Are there specific ADA restrooms? If so, where are they?

  The main restrooms have accessible stalls.

• Is ADA parking available? If so, generally where are they located?

  ADA parking is available in the adjacent lot operated by North Shore Parking and across the street operated by Standard Parking.

• What does an individual need to do if they need interpreter services?

  To request a sign language interpreter, please email us at: Feedback@promowestlive.com. We kindly ask that you submit your request at least two weeks prior to the concert date. This allows us adequate time to secure the services of a qualified interpreter. While we will do our best to accommodate late requests, advance notice is greatly appreciated.

• What is the ADA or Info email address for the venue?

  For any ADA inquiry, please email us at: Feedback@promowestlive.com. You may also look for a venue representative when you arrive.