Frequently Asked Questions

What can't I bring to a show with me?

For the safety of both concert patrons and our staff, we do not allow the following items:

• Blankets or tarps
• Strollers
• iPads, laptops or tablets
• Food or beverage
• Selfie sticks, monopods or tripods
• Bottles, flasks or cans
• Coolers
• Lawn chairs and cushions
• Umbrellas (we recommend bringing a poncho)
• Hula Hoops
• GoPros
• Recording devices, professional cameras, removable lenses and external lighting
• Fireworks or flammable items/liquids
• Aerosol sunscreen (lotion is permitted)
• Candles
• Laser pointers
• Incendiary devices
• Inline skates
• Skateboards
• Bicycles
• Pets
• Helmets
• Bags or backpacks (please refer to our bag policy listed above)
• Carabiners
• Any form of weapon, including knives, mace or pepper spray
• Chains and wallet chains
• Anything with spikes/studs on them (shoes, bracelets, rings, clothing, etc.)
• Battery operated glow sticks, glow balls or ropes
• Unlabeled medication or illegal drugs
• Signs, flyers and totems
• Confetti, streamers, glitter or balloons
• Drones
• Sticks, poles or sports equipment
• Wrapped items or gifts
• Inflatables
• Masks (excluding those worn for protection against COVID-19)
• Fidget spinners, Yo-yos or hacky sacks
• Whistles, horns or noisemakers
• Handbills or flyers
• Stickers, markers, or paint
• Aerosol cans
• Binoculars

Some prohibited items can be requested by artists performing at the venue.  Please contact us the day of the event you are attending if you have any questions about items you can bring to the venue.  

Prohibited items must be returned to your vehicle or discarded.  Prohibited items will not be kept or stored on venue property.  Anything placed outside of our gates or fence will be discarded or removed by authorities.

Stage AE reserves the right to deny drugs that are unlabeled, unidentifiable, in large quantities or for reasons otherwise cited by security/management.

Are your concerts open to all ages?

Yes. Unless otherwise indicated, our events are open to all ages.

What time is the show?

The time listed on your ticket is the time that the doors will open for the show. Live music will usually start about an hour after the doors open, but that's always subject to change. Also, we don't usually know the set times, that's up to the bands to decide.

Can I leave the show and come back?

Our events have a "no re-entry" policy, which means once you enter, you cannot leave and re-enter. There are food and beverages available on-site, as well as an ATM.

Does my child need a ticket to get in?

Patrons three years or older need a ticket to attend events.  Due to the nature of our events, we do not recommend bringing small children, but if you do, please bring adequate ear protection.

Can we smoke at the show?

Indoor shows are non-smoking including but not limited to e-cigs, vapes, etc. in accordance to Allegheny County law.

Can I bring a bag into the show?

In order to ensure the safety of our patrons and to increase the efficiency of our entry procedure, Stage AE has implemented a bag policy to mirror the bag policy of the NFL.  Only bags within 4.5 ”x 6.5” x 3” will be allowed into the venue for events.  We will also allow one gallon or smaller clear plastic bags sized at or under 12”x12”x6”.  e.g., Ziploc, NFL branded entry bags.  Large bags such as (but not limited to) backpacks, purses, drawstring bags, totes and carry-alls will not be allowed into the venue.  As before, the contents of any bag allowed onto the premises will be inspected for prohibited items.  Any prohibited items or bags must be taken back to your vehicle or disposed of.  Stage AE or any affiliate of will not be responsible for securing your personal items. Anything placed outside of our gates or fence will be discarded or removed by authorities.

Can I bring medication into the show?

We recommend that if a prescription medication is necessary you only bring the medication in a quantity appropriate to the amount of time you will be visiting.  Please bring it in a sealed package with the printed prescription label.  If at all possible, please bring a copy of the written prescription.  Be aware that photo identification may be requested by security or authorities upon entry.

Do you have a coat check?

No.

Will I be close to the stage if I get in line early?

Your position in line does not guarantee you any particular spot in the venue as we are typically a general admission venue.  Furthermore, our concert venue is designed so that clear sight light lines and optimum sound is delivered to any position within.

Is there a non-gendered or family restroom?

There are two family and non-gendered restroom facilities available inside the venue and upon request.  Please check with a member of our guest services staff and they can direct you.

There is also a non-gendered restroom available outdoors at the back of the lawn, near the Lyft Gate.

Health & Safety Questions

At this time, the health and safety policy varies based on artist preference. Click Here for more information.

Where can I purchase tickets?

Tickets for events can be purchased directly at the box office in person or online at www.axs.com. We are not able to do over the phone transactions. Please visit www.axs.com to purchase tickets remotely. AXS is our only official online ticketing platform. All other platforms are considered third party sellers and we will not be able to assist with any issues that may arise.

Do I have to pay service charges at your box office?

Tickets for most of our events have a service charge of $4.00 per ticket at the Stage AE box office.

Where do I pick up my Will Call tickets?

Will Call tickets can be picked up at the Box Office two hours before door time.

My ticket says 'General Admission' – what's that mean?

Almost all of our shows are general admission standing room only, which means that there is no assigned seating, if there's seating at all. On occasions when events are seated, the ticket agent will be able to help you select the best available reserved seating location at your time of purchase. If you require ADA accessible seating for a general admission show, a member of our Guest Services staff can help accommodate your needs when you arrive.

How do I purchase accessible seating?

ADA seating is available through AXS.com.  It is our intent to serve all patrons equally and to offer an accessible and barrier-free event experience. If you or a member of your party require ADA accommodations, we ask that you contact the venue reasonably in advance of the event you are attending, so we can make every effort to accommodate specific requests. Stage AE can be reached at 412-229-5483 or Feedback@promowestlive.com.

I bought tickets for a show and now one of the bands are not playing. Can I get a refund?

Support bands often change throughout a tour.  The only guaranteed performance is the headlining act.  This does not apply for “festival” billing.  Third party listings are not always accurate.  Please refer to verified Stage AE listings.

What happens if I've lost my ticket?

Contact your original point of purchase to determine if the ticket is replaceable. 

Can I get a refund if I can't make it to the show?

As indicated on your ticket, there are no refunds or exchanges. If a show is canceled, then you may seek a refund at your point of purchase.

Skip the Line!

Purchase a Quick Pass and bypass the General Admission entry line upon arrival at the venue. Simply ask our Guest Services team to be directed to the dedicated Quick Pass Entrance!

*Note: Quick Pass requires a separate event ticket for entry and is not available for all shows.

Upgrade Your Experience

Upgrade Now to the Twisted Tea Tailgate!

Start the party early by tailgating on the plaza at Stage AE. Enjoy early entry into Stage AE’s outdoor plaza (30 mins prior to concert doors), with access to a full outdoor bar ahead of doors opening. Stay warm and happy with friends around the firepit. Plus - when the gates open - you are already inside and can secure a great view of the show. Once doors open, enjoy access to the Jack Daniels VIP Lounge, located on the second floor.

*Note: Tailgate passes require a separate event ticket for entry and are not available for all shows.

Upgrade Your Experience

Can I bring a camera, video camera, or recording device?

The camera policy is set by the artist. Generally, we prohibit professional cameras, recording devices or external flash/lighting. Many artists will allow you to bring a disposable or small digital camera. If you have a question about the camera policy for a specific show, please contact us.