Accessibility FAQ

MegaCorp Pavilion

• Is there a specific accessible entryway or are all entries accessible?

  All entries are accessible.

• How do I purchase accessible seating?

  ADA seating is available through AXS.com.  It is our intent to serve all patrons equally and to offer an accessible and barrier-free event experience. If you or a member of your party require ADA accommodations, we ask that you contact the venue reasonably in advance of the event you are attending, so we can make every effort to accommodate specific requests. MegaCorp Pavilion can be reached at 859-900-2294 or Contact Us.

• Where are the ADA viewing areas?

  Inside: Upper bar level house right of FOH and Level 2 sections H & L. Outside: House right area marked ADA & section F.

• Are there specific ADA restrooms? If so, where are they?

  All restrooms have accessible stalls.

• Where are the elevators (or chair lifts), if applicable?

  The elevator is on the first floor near the entrance.

• Is ADA parking available? If so, generally where are they located?

  ADA parking is available in the lower attached parking garage operated by ABM Parking. Follow signage to the elevators for access to the main entry. 

• What does an individual need to do if they need interpreter services?

  To request a sign language interpreter, please email us at: Jemoore@promowestlive.com. We kindly ask that you submit your request at least two weeks prior to the concert date. This allows us adequate time to secure the services of a qualified interpreter. While we will do our best to accommodate late requests, advance notice is greatly appreciated.

• What is the ADA or Info email address for the venue?

  For any ADA inquiry, please email us at: Feedback@promowestlive.com. You may also look for a venue representative when you arrive.