KEMBA Live! Penn Station Box Office Hours
Monday - Friday: 11am - 6pm*
Weekends: 12pm - 9pm on show days at KEMBA Live! and 4pm - 9pm on days of shows at The Basement / A&R Music Bar
Closed- November 28 & 29
Open- December 20 11am-2pm
Closed- December 21-January 1
*excluding major holidays
Will Call Procedures
Customer must present actual credit card, confirmation number, and photo I.D. Cardholder must be present to pick up tickets. No alternate pick up names will be accepted.
Accessible Seating
Wheelchair access to all areas. An elevator is located on site.
Child Policy
Shows are all ages unless specified. Everyone regardless of age must have a ticket unless otherwise posted.
Mobile Tickets
AXS Mobile ID digital tickets are tickets you use with your phone – like e-tickets or mobile tickets from an airline or movie theater -- they make getting in easier than ever.
Simply show your tickets on your phone using the AXS app to enter the venue.
Select AXS Mobile ID as your delivery method when buying tickets (it’s free!), and then follow these simple steps to use them:
- Get the AXS app if you haven’t already
- Open the app and sign in to see your tickets.
- Show the tickets in the app at the gate and get them scanned to enter.
If you’re going with a group, make sure everyone enters together, or transfer tickets to friends before the event.
If you need to sign in, simply click the "Sign In" icon at the upper left-hand corner of AXS.com. You can sign in using your Facebook account or your AXS.com account.
Third Party Seller Disclaimer
Tickets purchased through AXS are legitimate, subject to AXS terms - this includes AXS.com, AXS.com's AXS Official Resale and other web sites operated by AXS. If you purchase a ticket through a source other than AXS, AXS cannot guarantee that ticket's authenticity.
Authorized AXS locations include AXS.com.
Q. Where can I buy tickets?
A. You can purchase tickets from the PromoWest website and on AXS.com.
Q. I have an issue with my order, who should I reach out to for help?
A. Click Here to get help from AXS.
Q. I can’t find my tickets, who should I reach out to for help?
A. Click Here to get help from AXS.
Q. My show has been canceled, what do I need to do?
A. Refunds are available at the original point of purchase. If you purchased your tickets online AXS will automatically issue your refund back to the original credit card. Please Note: Refunds typically post to your statement within 30 business days from the cancellation announcement.
Q. My show has been postponed or rescheduled, what do I need to do?
A. Keep an eye on your inbox. If you purchased your tickets online AXS will send you information about next steps.
Q. What is AXS Mobile ID?
A. AXS Mobile ID is identity-based, digital ticketing technology that is now the preferred way to enter PromoWest events. This new feature brings state-of-the-art experiences to fans along with the flexibility and convenience of safely and securely managing their tickets on AXS.com or in the AXS App. Click here for more information about AXS Mobile ID. Download the AXS App on the App Store or on Google Play.
Indoor Seating Chart
Outdoor Seating Chart
Outdoor Festival Seating Chart
